Emma is a Canberra-based communications and corporate social responsibility professional with a background in customer experience (CX), brand, marketing and corporate affairs.
Emma is a skilled researcher and facilitator, passionate about driving improvements and results through customer listening and feedback. She especially enjoys the analytical and investigative aspects of this work.
Emma has experience with all levels of corporate diversity and inclusion initiatives, with an emphasis on building genuine relationships with communities. Emma is especially adept at enabling reflection and consideration of social and cultural perspectives. Emma’s work in the social responsibility space has been featured in case studies and presentations across Australia.
Emma has designed and led integrated communications campaigns to improve reputation and relationship outcomes. She is a skilled content writer, with a particular love for web and social media. Emma is an experienced presenter comfortable online and in-person with large forums or leading tailored focus groups.